Financial Services & FinTech

Payments, banking, credit, insurance, and retirement — we've designed experiences that make regulated financial products feel simple, including the communication experience behind Visa's nationwide chip card rollout and a mobile-first redesign of Wells Fargo's credit card experience.

How we help

• Payments and card-network communication design
• Mobile-first banking and credit card experiences
• Insurance and retirement product design
• Regulatory-aware UX for consumer-facing financial products
• Nationwide rollout communication design
• Conversion-focused redesigns of core account flows

Simplicity under regulation

Financial services design has to do two things at once: hold up against the regulatory and risk requirements your compliance team sets, and still feel effortless to the person using it. We partner with that compliance function rather than replace it — designing across payments, banking, credit, insurance, and retirement, sectors where every screen carries compliance weight.

That includes the communication experience behind Visa's nationwide chip card rollout — explaining a major infrastructure change to banks, issuers, and end-users at once — and a mobile-first redesign of Wells Fargo's credit card experience, built to make activation and everyday use noticeably easier.

How we help

• Design mobile-first experiences for core banking and credit workflows
• Communicate large-scale infrastructure or product changes clearly to multiple audiences at once
• Design for auditability and disclosure requirements alongside your compliance team, balancing conversion goals within the constraints they set
• Simplify onboarding, activation, and account servicing flows
• Design for trust — the deciding factor in most financial product adoption

What we deliver

• Nationwide rollout and change-communication experiences
• Mobile-first credit card and banking redesigns
• Insurance and retirement product interfaces
• Research-backed conversion improvements for regulated products