Motorola Solutions — Pioneering Web & Enterprise Application Design

Ryan led a year-long initiative to modernize Motorola Solutions' digital presence — defining the UX strategy, directing external vendors, and overseeing an international research program that shaped a successful corporate website redesign aligned with a concurrent brand refresh.

Role: UX Lead · Timeframe: 1 year

Overview

Tasked with leading the UX for a large-scale website redesign, Ryan oversaw a year-long initiative aimed at modernizing the digital presence of Motorola Solutions, aligning it with evolving brand strategy, business goals, and global user needs. The project required deep user understanding across diverse markets, strategic coordination with internal and external teams, and a vision-driven approach to UX that prioritized both usability and measurable business impact.

Goals

The primary objective was to redesign the corporate website to improve usability, engagement, and overall experience. At the same time, the team needed to ensure UX alignment with a concurrent brand refresh managed by another team. Ryan was tasked with building a research-informed UX foundation that could support both immediate redesign efforts and future global initiatives. A key goal was gaining insight into international user behavior to inform design decisions at every stage.

Approach

Ryan defined and led the UX strategy, establishing a clear vision and roadmap to guide the work. He managed a team of external vendors, providing strategic oversight and direction across design and research tracks. A major component of the initiative was a year-long international research program, which he oversaw from planning to execution. This included a range of qualitative and quantitative methods, such as usability testing, stakeholder interviews, and surveys.

Throughout the project, Ryan frequently presented research findings and design recommendations to senior leadership, helping shape key decisions and maintain alignment. He also worked with product and analytics teams to outline success metrics and plan for post-launch performance tracking, ensuring a foundation for future measurement.

Challenges

The team faced several challenges, including balancing a globally consistent experience with regional flexibility, and coordinating with external partners across time zones. Aligning evolving brand guidelines with usability best practices required close collaboration with the brand team. Additionally, maintaining stakeholder alignment called for clear communication and frequent check-ins to keep priorities aligned.

Outcomes

The website redesign launched successfully, supporting the broader brand initiative and delivering a significantly updated user experience. While detailed performance data was handled by other teams post-launch, the work laid the foundation for future measurement and iteration. The project also contributed to greater internal alignment around UX and strengthened collaboration between design, product, and brand teams.